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Cardiff & Wales Public Inquiries

Public Inquiries in Wales

From later this year, and for the first time, the Traffic Area Office for Wales will be based within Wales. Up to now the Welsh Traffic Area has been administered from Birmingham where the Traffic Commissioner for Wales has also been the Traffic Commissioner for the West Midlands.

Public Inquiries in Wales have up to now borrowed premises to hold public inquiries in. In the Southern half of Wales, this has normally been in a court room at the Cardiff Magistrates Court. In the Northern parts of Wales this has been in the town Hall at Welshpool or in council buildings in places such as Wrexham.

Public inquiries take place in Wales in connection with both goods vehicle and passenger vehicle operator licences. Public inquiries are held to consider disciplinary action against operator licence holders where there is evidence that they may have breached the law or the conditions of their licence. They are also called to consider applications for new operators licences or where there is an application to make changes to an existing licence. The vast majority of applications are dealt with without a public inquiry, but problematic ones go to public inquiry for consideration.

You can find out more about the public inquiry process on our page called About Public Inquiries. Basically, a public inquiry is a formal legal hearing set up a bit like a court or tribunal. Evidence, witnesses and legal arguments all take place and a formal legally binding decision is made by the Traffic Commissioner.

The Welsh Traffic Area

The Welsh Traffic Area covers the whole of Wales.

There are 5,400 goods vehicle operator licences issued within Wales and 800 passenger vehicle operator licences.

Public Inquiries in Wales

Most public inquiries in Wales are dealt with in either Cardiff or Welshpool. The public inquiry hearings will be heard by the Traffic Commissioner or a deputy Traffic Commissioner.

In the year 2014/2015 there were a total of 105 goods vehicle and 50 passenger vehicle public inquiries in the Welsh Traffic Area.

Of the goods vehicle public inquiries, 66 of them were to consider disciplinary action and 37 for considering applications. 29 of the passenger vehicle public inquiries were for application to be decided and 21 for disciplinary action.

Outcomes of Goods Vehicle (HGV) Public Inquiries in the Welsh Traffic Area

Result of disciplinary public inquiries :

From 66 goods vehicle public inquiries called for disciplinary action, 24, over one third of them, ended with the operators licence being revoked. 7 goods vehicle licences were suspended and 7 were curtailed. Only 15 (less than 25%) resulted in no action taken.

Result of applications heard at public inquiry :

37 applications were dealt with at public inquiries over the course of the year. Five of these were refused outright. Some were part granted or granted with conditions attached. Twenty seven were granted in full.

The outcome of passenger vehicle public inquiries at in Wales ?

The result of disciplinary public inquiries for passenger vehicle operator licences was as follows:

Out of 29 public inquiries for disciplinary action, 13, about a third, ended with the operators licence revoked, 2 were suspended and 2 had their vehicle numbers reduced. Only 6 out of the 29 resulted in no disciplinary sanctions being taken at all.

Result of applications heard at public inquiry :

There were 21 applications dealt with at public inquiry. Six of these were refused outright, only 9 (less than half) were granted in full.

What to do if you've been called to a public inquiry in Wales

First of all, recognise that any public inquiry called for any reason is a very serious thing. Secondly recognise that getting legal advice and having an experienced transport law solicitor on your side is at least half of the problem sorted.

A good transport law specialist will be able to get stuck into your case and do all sorts of things to get you ready to face the Traffic Commissioner and come away with a good outcome.

We strongly recommend that you speak to us urgently if you've had a call to public inquiry. Nearly all of our clients (well over 90%) have a successful outcome at their public inquiries.

We regularly handle public inquiries in Wales and know exactly how to prepare and present a successful case. We've been doing it for years and have helped hundreds of operators through what is always a very difficult and uncertain time.

Your chance of a successful outcome at your public inquiry increases dramatically if you have experienced and skilled legal representation. So choosing a good transport solicitor is of vital importance.

Please call Simon Newman on 01302 775522 or email him on This email address is being protected from spambots. You need JavaScript enabled to view it.. I will be very glad to talk through your situation and review your papers free of charge to enable you to make an informed decision about what to do.

 

CONTACT US ABOUT YOUR PUBLIC INQUIRY

Please get in touch with us without charge or obligation.

Contact us today and we'll give you an idea about how we might be able to help you. We will be very glad to talk through your situation and review your papers free of charge to help you to make an informed decision about what to do.

You can call us any time on 0800 1777 522 or alternatively you can email us or make a Free Online Enquiry


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We advise and represent transport businesses throughout the whole of the UK in all parts of England, Scotland, Wales and N.Ireland

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Latest Blogs

Anyone seeking to operate heavy goods vehicles (HGVs) or passenger service vehicles (PSVs) must approach the Operator’s Licence (O Licence) application process with precision and care—especially where...
Applying for an Operator’s Licence (O Licence) is more than just completing a form—it's a demonstration of trustworthiness. The Traffic Commissioner (TC) will only grant a licence if satisfied that th...
Being called to a Public Inquiry is a serious matter for any operator. But facing two inquiries within a year can put an operator’s very survival at risk. In this case, our client—a licensed operator—...

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Latest Transport Law

Transport Law

Anyone seeking to operate heavy goods vehicles (HGVs) or passenger service vehicles (PSVs) must approach the Operator’s Licence (O Licence) application process with precision and care—especially where there is a history of regulatory issues. This is particularly important in cases involving previously surrendered or revoked licences.

We were recently instructed by a company whose previous O Licence had been revoked within the past year. The company had entered financial difficulty and was placed into administration. They notified the Office of the Traffic Commissioner (OTC), but unfortunately failed to respond adequately to follow-up inquiries. When the OTC requested further information, the company did not reply. Although they attempted to surrender the licence voluntarily, the Traffic Commissioner (TC) ultimately revoked it.

A new application was submitted by a newly formed company with the same directors. This triggered a public inquiry before the TC—a crucial opportunity to demonstrate two key points:

• That the company would be fully compliant with O Licence requirements

• That the directors retained the necessary repute, despite the circumstances surrounding the administration

We worked closely with the company’s transport manager and directors to prepare a comprehensive submission, which was sent in advance of the hearing (typically required at least two weeks prior). With experienced staff now in place, the compliance issues were straightforward to address. The more challenging aspect was persuading the TC that the directors’ conduct did not warrant refusal of the licence.

TCs scrutinise applications rigorously to uphold the principle of fair competition. In this case, our detailed submission addressed all potential concerns. At the hearing, the director and transport manager provided clear and credible first-person evidence, reinforcing the points made in our written materials. We argued that this operator could be trusted and would conform to O Licence compliance and fair competition.

The licence was granted with immediate effect.

Transport Law
Applying for an Operator’s Licence (O Licence) is more than just completing a form—it's a demonstration of trustworthiness. The Traffic Commissioner (TC) will only grant a licence if satisfied that the applicant can be relied upon to comply with the responsibilities that come with it. That trust starts with the application.

The Application Form – A Critical First Impression

For new applicants, the first and most important step is completing the application form correctly. Done properly, a licence can often be granted within the target timeframe of six weeks or less. Done incorrectly, and the process can stall or even result in a proposed refusal and a call to attend a public inquiry (PI).

One of our clients experienced exactly that.

The Issue: An Honest Mistake with Serious Consequences

Our client had submitted an application which, on its face, appeared to be incomplete. Specifically, it failed to declare a historic association with a previous O Licence application. While the omission was a genuine mistake, it raised a red flag for the TC.

The Office of the Traffic Commissioner (OTC) treated the matter seriously. The failure to declare past associations can suggest negligence—or worse—and it called into question the applicant’s reliability.

Our Approach: Full Disclosure and Positive Evidence

We assisted our client in preparing a comprehensive written submission to the TC's office in advance of the hearing. This included:

  • A clear explanation of how the error occurred.

  • Evidence showing that there was no intent to mislead.

  • Detailed information about the client’s proposed compliance systems.

  • Supporting documentation showing that the error had brought no advantage—only the disadvantage of triggering a PI.

The Outcome: Licence Granted with Conditions

At the public inquiry, the client gave open and honest answers about the error and demonstrated an up-to-date understanding of the maintenance and compliance obligations expected of O Licence holders.

The TC was ultimately satisfied that the application had been made in good faith. The licence was granted, with a condition that the operator complete an independent systems audit within six months and submit the findings to the OTC.

Key Takeaway: Accuracy is Essential

This case serves as a clear reminder of the importance of getting the application right first time. Even minor errors can result in delays, additional scrutiny, and the stress and cost of a public inquiry.

If you're applying for an O Licence, it pays to seek professional guidance from the start. Our team can help you navigate the process, ensure your paperwork is accurate and complete, and give you the best chance of a smooth application.
Transport Law
Being called to a Public Inquiry is a serious matter for any operator. But facing two inquiries within a year can put an operator’s very survival at risk. In this case, our client—a licensed operator—found themselves before the Traffic Commissioner for the second time in under twelve months. The issue? Failure to follow through on a straightforward undertaking given at the first hearing.

The First Public Inquiry

The operator initially faced a Public Inquiry due to several maintenance failings, along with wider compliance concerns. On paper, the case looked serious. However, the company was committed to improvement and had started taking corrective action even before the hearing date was set.

We were instructed in good time and provided detailed advice not just on the maintenance issues raised, but also on other areas of compliance that had not been fully appreciated by the operator. The company took on board our recommendations and made a robust response to the DVSA’s findings. At the inquiry, the Traffic Commissioner acknowledged the positive steps taken, and the outcome was a formal warning—no more.

The Missed Undertaking

One of the undertakings given at the first hearing was for the operator to arrange an independent systems audit within six months. This was a clear and reasonable requirement. Unfortunately, the audit was not carried out within the required timeframe, and no communication was made with the Traffic Commissioner’s office.

When the TC’s office followed up, the operator explained that the failure had been an honest oversight. An audit was booked immediately, but by then it was too late to avoid the consequences. A second Public Inquiry was called—this time with the O Licence at serious risk.

The Second Hearing

We were instructed once again. The operator accepted our further advice and offered several new undertakings to address the situation. As before, the company’s director and transport manager presented well at the hearing.

In our legal submissions, we emphasised that this was a compliant and responsible operator that had learned from past mistakes and was not a threat to road safety or fair competition. We acknowledged the seriousness of the repeat appearance but highlighted the progress made and the company’s genuine efforts to get things right.

The Outcome

Despite being unimpressed by the need for a second hearing, the Traffic Commissioner accepted that the business had taken appropriate action and showed genuine intent to comply. While revocation was considered, the TC decided—just—to stop short of it.

The result was a short, two-week curtailment of vehicle authority. Given the circumstances, this was a remarkable outcome.

Our client recognised how close they had come to losing their licence altogether and expressed their sincere thanks for our guidance and representation throughout both proceedings.