We were approached by an operator who had received public inquiry paper several weeks earlier. The Operator instructed us to represent him at his inquiry listed for a hearing before the Traffic Commissioner’s (TC) only two weeks in advance.
There were several serious issues that the TC indicated he wanted to examine at the hearing and was threatening regulatory action against the Operator Company. The Operator had approached another firm of solicitors, who informed him that the likely outcome of the hearing would be loss of repute and licence revocation.
We provided the Operator with advice about immediate steps to be taken in preparation for the hearing. We requested the operator send us a number of documents critical to the success of his inquiry. A consideration of those document showed significant—but not insurmountable—shortfalls in maintenance standards and legal requirements.
The operator had recently appointed a new Transport Manager (TM) with an excellent reputation in his field. The TM worked along with us in analysing the Company’s compliance systems to create better compliance systems and improve the of the Company’s mindset about such.
We prepared extensive written representations and sent these to the TC in advance of the hearing along with supporting documentation.
We recommended that both the Operator (Director) and his Transport Manager attend the hearing. As expected the TC questioned the Operator and TM extensively about the various issued raised. We guided and advised the Operator and TM throughout the hearing. Following our final submissions, the TC decided not to revoke the licence or disqualify the Operator Company. The Operator was issued with a warning and a very short suspension of one vehicle until it had a further maintenance inspection and remedial work done. The Operator was allowed to keep the rest of his fleet working with minimal disruption to the business. The Operator was thrilled with our services and has since instructed us at least one other transport matter.